Our Approach

By focusing on proactive monitoring, robust processes, and user-friendly solutions, we help startups and enterprises achieve seamless automation, minimize failures, and unlock their full operational potential.

Challenges Faced

Our Experience in Automation

Bot Idle Stages

Unresponsive bots leading to delays in processing transactions.

Site Outages/Downtime

Automation failures caused by inaccessible sites.

Bot Availability Issues

Missed SLAs due to bots unavailable to process critical tasks.

Frequent UI Upgrades/Selector Changes

Failures triggered by frequent selector updates.

Unhandled Pop-Up Issues

Unexpected pop-ups causing interruptions.

Bot Maintenance

Reduced performance due to memory constraints and outdated configurations.

Enhancements We Suggested to Clients

1

Pre-Automation Monitoring

Monitor site and application states to avoid initiating automation during outages.

2

Optimized OTP Handling

Batch trigger OTPs for multiple logins and start the dispatcher only when all OTPs are received, minimizing failures.

3

Comprehensive Bot Monitoring

Implement real-time bot availability tracking to meet SLAs and handle peak transaction volumes effectively.

4

Dynamic Selector Updates

Use configuration files to manage frequently changing selectors, ensuring quicker recovery from failures.

5

Asset Alerts

Monitor assets with recurring expiry timelines (e.g., 90 days) and notify teams proactively to update them.

6

Regular Bot Maintenance

Track virtual machine (VC) memory and performance, scheduling routine maintenance to optimize bot performance.

7

Queue Monitoring

Alert teams when queues approach SLA limits, especially when no bots are available to process items.

8

Trigger Scheduling

Automate the disabling and re-enabling of triggers during maintenance, reducing manual errors.

Additional Value We Bring

Handling Bot Idle States

Issue: Bots entering unresponsive states due to excessive log memory or orchestrator storage limits.

Solution: Implement monitoring for idle states and expand server memory to accommodate orchestrator requirements.

Streamlined Maintenance

Challenge: Manual errors in trigger management during outages or maintenance.

Solution: Developed a trigger dependency matrix and automated processes for seamless disabling and enabling.

Resolving Bot Availability Issues

Problem: Bots moved between environments fail to return to their original setups, impacting SLAs.

Solution: Create processes to monitor such queues and alert teams preemptively.

Tackling Frequent Selector Changes

Issue:Continuous selector updates disrupting automation.

Solution: Utilize configuration-based selectors, enabling L2 teams to manage changes without waiting for full deployment cycles.

Managing Unhandled Pop-Ups

Insight: Debugging unknown pop-ups consumes significant developer time.

Solution: Compiled a comprehensive pop-up library, integrated into automation processes, reducing related failures by 20%.